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Old 2016-11-16, 23:13   #1
jasong
 
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"Jason Goatcher"
Mar 2005

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Default Weird freezing error, desperate for a solution.

I've had my new computer for a few months now, and it keeps getting this weird freezing error, but no other problems. Best Buy couldn't find anything, and stress-testing on RAM, cpu and gpu passes.

Lastly, when it freezes, when I do a hard restart it inevitably freezes a second time, during the bootup sequence, which is about 5-15 seconds because of the flash drive I bought. But the second hard restart "fixes" things.

I have a Radeon RX 480, that's the main reason I upgraded, and the cpu is AMD too. I can re-run and post the cpu-z.

Stressing the machine doesn't appear to change the likelyhood of the freeze happening.

Honestly, I think it's a Microsoft problem, something to do with the "Anniversary" update, but that's just a guess.
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Old 2016-11-17, 04:10   #2
potonono
 
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If you go into the control panel, administrative tools, and then the event log, are there any application, security, or system entries around the time that it freezes? If so, do they give any indication of a program or specific issue that might be the cause, or related?
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Old 2016-11-17, 04:46   #3
retina
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Most likely causes are heat or drivers IMO. Heat would be the easiest to check for and solve. Driver problems would be more tricky.
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Old 2016-11-17, 14:47   #4
Xyzzy
 
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Aug 2002

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Boot up a "live" Linux OS and see if it has problems there.

That will eliminate the OS variable.

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Old 2016-11-17, 19:56   #5
jasong
 
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Quote:
Originally Posted by potonono View Post
If you go into the control panel, administrative tools, and then the event log, are there any application, security, or system entries around the time that it freezes? If so, do they give any indication of a program or specific issue that might be the cause, or related?
Thanks for telling me about the event log, I'll start taking notes about when crashes happen and try to find a pattern.
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Old 2016-11-18, 00:43   #6
CRGreathouse
 
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Quote:
Originally Posted by jasong View Post
Thanks for telling me about the event log, I'll start taking notes about when crashes happen and try to find a pattern.
Yes. Also write down the exact time the crash the next time it happens so you can more easily find it in the logs.
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