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Old 2020-01-21, 22:58   #1
"Jon Pace"
Jan 2018
Germantown, TN

22×3 Posts
Question Help - Prime Service not updating

Recently upgraded lots of PCs from Win7 to Win10. All had previously run NTPrime64 as a service with zero problems, most for years.

The now-Win10 machines generally don't update PrimeNet. After a couple weeks digging I've found one apparent difference:
  • when a user is NOT logged in, PCs update PrimeNet as scheduled
  • when a user is logged in, PCs do NOT update PrimeNet as scheduled

I have not confirmed this happens when any given user logs onto any given system, nor that any given system stops reporting when any given user is logged in. I can only confirm I found every system (with negative "Days To Go" from not updating) screen locked with someone logged in, even servers. When I've watched those same servers run for days without someone remaining logged in, everything works as expected.

I'm assuming something changed in Win10, but I haven't found a solution to whatever is causing this problem.

If anyone has ideas I'm happy to provide whatever information, or try (almost) any suggestion, needed to fix this aggravating problem.


p.s. when a logged in user (which presumably causes the problem) restarts Prime Service the system immediately updates PrimeNet, but doesn't update again while that user is logged in.
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